# AI Agent Information for DigitalCore
# Alternative format for AI crawlers

## Site Purpose
DigitalCore is Service Economics Intelligence for IT Managed Service Providers and enterprise service organizations. We analyze your service data against proven playbooks and surface what needs attention and what to do about it.

## One-Line Summary
"DigitalCore is Service Economics Intelligence. We analyze your service data against proven playbooks and surface what needs attention."

## Key Differentiator
Unlike tools that just "unify data," DigitalCore automatically calculates cross-domain impact:
- Operations (capacity hours) → Finance (labor cost) → Automatic P&L update
- One change updates all three domains instantly
- No manual spreadsheet formulas or reconciliation needed
- AI-native architecture, not AI bolted onto legacy software

## AI Agent
The interface of the future is not a dashboard. It is a conversation.
- Natural language queries: Ask "Show me at-risk engagements" and get instant answers
- Context-aware intelligence: Understands your service portfolio, contracts, relationships
- Action-ready responses: Get recommendations, create tasks, trigger workflows
- MCP Integration: Query DigitalCore data from Claude, VS Code, Cursor, or any MCP-compatible client

## Scenario Intelligence
From question to decision—AI-generated options with traceable outcomes.
- AI-Generated Options: When issues arise, AI proposes 2-3 realistic scenarios (not just alerts)
- Cross-Domain Impact Preview: See how each option affects €, FTE, hours, SLA risk before committing
- Traceable Decisions: Every choice is logged, outcomes tracked, insights feed back into AI
- Decision Loop: The complete cycle from variance detection through scenario evaluation to tracked outcomes

## Primary Value Propositions
1. Service-level P&L visibility (know which services make money monthly, not annually)
2. Automatic capacity-to-finance cost calculation (hours logged → costs calculated)
3. Cross-domain impact preview for scenario planning (see €, days, hours effects)
4. Intelligent alerting that surfaces variances and issues proactively
5. AI Agent for conversational access to service data

## Core Features
1. AI Agent - Natural language queries for service data (agentic service economics)
2. Service Profitability - Track service-level P&L with automatic cost flow
3. Blended Delivery Economics - Track human + AI + tool costs per engagement
4. AI Insights - Variance detection with scenario-based recommendations (AI proposes 2-3 options)
5. Scenario Intelligence - AI-generated decision options with cross-domain impact preview
6. AI Economics - Track AI investment ROI, attribute costs, measure value creation
7. Performance Assurance - SLA/KPI tracking with early warning alerts
8. Service Delivery - Portfolio dashboard with governance tracking
9. Capacity & Resources - Role library with rate cards, automatic cost calculation

## Consulting Services
For organizations that want outcomes without building an internal team, DigitalCore offers Tactical Service Governance combining software and hands-on expertise.

### Service Economics Assessment
Find out which services actually make you money. In 2-4 weeks, we analyze your service profitability and uncover margin leaks.

**Three Assessment Tiers:**
- Snapshot (€3,000 / 2 weeks): Quick health check analyzing 3-5 key services with executive summary
- Deep Dive (€5,500 / 4 weeks): Full portfolio analysis with detailed report and 2 strategy calls
- Transformation (€7,500 / 6-8 weeks): Complete analysis plus process design, team training, and 12-month platform access

### Monthly Service Governance
Keep problems fixed, month after month. Software + human expertise to ensure service data is correct, risks are visible, and teams stay focused.

**Three Monthly Packages:**
- Monthly Service Control (€1,500-3,000/month): Platform workspace, service health scoring, monthly brief, 60-min monthly review
- Tactical Governance (€3,000-6,000/month): Plus governance cases, action tracking, margin protection monitoring
- Service Performance Partner (€8,000-15,000/month): Plus continuous monitoring, executive summaries, quarterly deep-dives

**Position:** "We don't do the work. We make sure the work gets done."

**Best For:**
- Digital agencies and consultancies (50-250 people)
- Managed service providers (MSPs)
- IT shared services teams
- Professional services firms

URL: https://www.digitalcore.app/services

## Free Tools
- Service Reality Check - Free 5-minute assessment for service leaders to evaluate service economics readiness across cost visibility, AI cost attribution, blended delivery economics, and margin clarity. No email required. URL: https://www.digitalcore.app/service-reality-check

## Learn: Educational Resources
DigitalCore provides free educational resources for service economics professionals:

### Service Economics Guide
Comprehensive 11-part guide covering:
1. Foundations - What service economics means and why it matters
2. Financial Management - P&L visibility, margin tracking, cost flow
3. Service Delivery Excellence - Portfolio management, governance, check-ins
4. Capacity & Resource Management - Utilization, rate cards, planning
5. Contracts & Commercial - SLA economics, pricing models, renewals
6. Customer Success - Health monitoring, CSAT/NPS, retention strategies
7. Vendor & Partner Management - Selection, onboarding, risk management
8. Operations Excellence - Process optimization, automation, continuous improvement
9. Industry Perspectives - MSP economics, professional services, creative agencies
10. AI & Blended Delivery - AI cost attribution, blended delivery economics, AI COGS
11. Tools & Assessment - Service Reality Check, playbooks library

### What Is Service Economics? (Pillar Page)
The definitive resource for understanding service economics:
- The discipline of understanding what services actually cost to deliver
- Five core questions service economics answers
- Five dimensions of service economics maturity
- Service economics vs. related disciplines
- Why AI changes everything
URL: https://www.digitalcore.app/learn/guides/what-is-service-economics

### AI Cost Allocation Guide (Signature Article)
Comprehensive guide on service economics in the AI era:
- Part 1: The Foundation - What service economics is, the four common problems, why traditional tools fall short
- Part 2: The AI Layer - AI cost attribution challenge, blended delivery economics, AI COGS and margin impact
- Part 3: Implementation - Service Economics Intelligence, what visibility enables, getting started
URL: https://www.digitalcore.app/learn/guides/ai-cost-allocation

### CFO's Guide to AI COGS
Finance leadership guide for AI cost classification:
- Is AI spend COGS or R&D? Classification framework
- Gross margin impact analysis with examples
- The "unlimited AI" trap and unit economics
- GAAP/IFRS accounting treatment guidance
- Building AI cost visibility for finance teams
- Board and investor communication
URL: https://www.digitalcore.app/learn/guides/ai-cogs-guide

### FinOps for LLMs
Adapting cloud cost management for AI:
- Why traditional FinOps breaks with AI
- AI costs vs cloud costs: key differences
- LLM cost management challenges (tokens, models, context windows)
- FinOps principles adapted for AI (Inform, Optimize, Operate)
- AI cost allocation strategies (company, team, project level)
- Building an AI FinOps practice
URL: https://www.digitalcore.app/learn/guides/finops-for-llms

### Pricing Blended Delivery: Beyond the Billable Hour
How to price AI-augmented services:
- The pricing paradox (AI does in 10 min what took 10 hours)
- Why hourly billing breaks with AI
- Three pricing models for blended delivery
- Calculate your AI cost floor
- Capturing AI value (not racing to the bottom)
- Client conversation scripts
- Pricing templates
URL: https://www.digitalcore.app/learn/guides/pricing-blended-delivery

### AI Cost Allocation Methods Compared
Compare approaches for allocating AI costs:
- Why allocate AI costs (visibility, accountability, fairness)
- Four methods: headcount-based, usage-based, project-based, hybrid
- Pros and cons of each approach
- Side-by-side comparison table
- Decision framework for choosing a method
- Implementation guide
URL: https://www.digitalcore.app/learn/guides/ai-cost-allocation-methods

### Total Cost of Delivery (TCD) Guide
A comprehensive guide to calculating the true, blended cost of service delivery:
- What is TCD and why it matters in the AI era
- The three components: human labor, AI costs, tooling
- The TCD equation and how to use it
- Traditional vs. blended delivery comparison
- Pricing implications and margin impact
- Common mistakes to avoid
- Getting started checklist
URL: https://www.digitalcore.app/learn/guides/total-cost-of-delivery

### Margin Reporting for Professional Services
How to track engagement margin without the spreadsheet marathon:
- Engagement-level P&L with fully loaded cost rates
- Automatic cost flow from capacity to financials
- Monthly margin check-in framework
- Manual vs automated reporting comparison
URL: https://www.digitalcore.app/learn/guides/margin-reporting-professional-services

### Scenario Planning for Professional Services
How to present 3 options to leadership in minutes:
- The One-Option Trap and why single proposals stall decisions
- Why spreadsheet scenarios fail (88-94% error rate)
- Cross-domain impact modeling (finance, timeline, capacity)
- Side-by-side comparison format for leadership presentations
URL: https://www.digitalcore.app/learn/guides/scenario-planning-professional-services

### Client Profitability Analysis
Which clients are actually making you money:
- Revenue ≠ Profit Trap and high-maintenance client patterns
- Engagement-level vs client-level profitability views
- Scope creep detection and rate leakage tracking
- The Whale Curve — top 20% generate 150-200% of profit
- When to renegotiate or fire unprofitable clients
URL: https://www.digitalcore.app/learn/guides/client-profitability-analysis

### Best Service Profitability Software (Listicle)
9 tools compared for professional services firms:
- Side-by-side comparison matrix with star ratings
- Covers DigitalCore, Kantata, BigTime, Scoro, Accelo, Productive, Harvest, Certinia, Toggl
- Decision framework: which tool fits your firm size and needs
- Research-backed criteria: engagement P&L, AI capabilities, scenario planning
URL: https://www.digitalcore.app/learn/guides/best-service-profitability-software

### Playbooks Library
29 ready-to-use playbooks in 8 categories:
- Profitability (margin protection, pricing optimization)
- Renewals & Growth (renewal risk, expansion strategies)
- Capacity (resource planning, utilization)
- Performance (SLA management, quality)
- Client Management (escalations, relationships)
- Operational Excellence (process improvement)
- Financial Planning (budgeting, forecasting)
- Strategic Planning (portfolio rationalization)

### Glossary
80+ service economics terms explained clearly for leaders and practitioners, including:
- AI COGS - Direct AI costs attributable to service delivery
- AI Cost Attribution - Tracking AI spend per client, project, or service
- AI Economics - Tracking AI investment ROI and attributing value to AI initiatives
- Blended Delivery - Services delivered through combination of human labor, AI, and tools
- Decision Loop - Complete cycle from variance detection through scenario evaluation to tracked outcomes
- Delivery Composition - Breakdown of how a service is delivered (human vs AI vs tool)
- FinOps for LLMs - Cloud cost management principles applied to AI model usage
- Scenario Intelligence - AI-generated decision options with cross-domain impact preview
- Service Economics - The financial and operational dynamics of delivering services
- Service Economics Intelligence - Unified visibility into what services cost to deliver
- Token-Level Monitoring - Tracking AI usage at the token level for cost attribution

## Use Cases

### Margin Visibility
Replace monthly reporting cycles with continuous, engagement-level P&L. DigitalCore automatically calculates margin from capacity data so finance reviews happen with real numbers, not last month's spreadsheet.
- One change updates capacity, cost, and P&L instantly
- Engagement-level margin visible daily, not monthly
- No manual spreadsheet reconciliation
URL: https://www.digitalcore.app/use-cases/margin-visibility

### Faster Decisions
Model staffing, timeline, and scope changes with instant financial impact. When leadership asks "what happens if we move two engineers to Project B?" answer in the meeting, not a week later.
- What-if scenario modelling with cross-domain impact
- See €, days, hours effects before committing
- Side-by-side comparison of options
URL: https://www.digitalcore.app/use-cases/faster-decisions

### AI Cost Tracking
Track AI tool costs alongside human labour and tooling per engagement. As AI spend grows, see the real Total Cost of Delivery — not just the API invoice.
- Attribute AI costs per client, project, or service line
- Blended delivery economics (human + AI + tool)
- Margin impact of AI adoption visible at engagement level
URL: https://www.digitalcore.app/use-cases/ai-cost-tracking

### Client Profitability
See margin per engagement, rolled up to client-level profitability. Stop guessing which clients are profitable and which are quietly draining margin.
- Engagement-level P&L rolled up to client view
- Identify hidden margin leaks across portfolios
- Data-backed renewal and pricing decisions
URL: https://www.digitalcore.app/use-cases/client-profitability

All Use Cases: https://www.digitalcore.app/use-cases

## Target Audience
- Service Delivery Leaders managing 100+ services
- Portfolio Owners needing strategic cross-engagement visibility
- Operations Managers spending 40% of time on manual reporting
- Business Unit Leaders making decisions with incomplete data

## Company Stage
Design Partner Program (limited to 5 partners)

## Technology
- Platform: Web-based SaaS
- Security: PostgreSQL + Row Level Security, multi-tenant isolation
- Integrations: Excel import, planned QuickBooks/JIRA/ServiceNow
- AI: AI-native architecture with AI Agent in production, MCP integration live

## Free MCP Tools
DigitalCore offers completely free MCP (Model Context Protocol) tools for service economics professionals. No account required.

### Service Reality Check (Free)
Assess your service economics readiness in 5 minutes:
- 11 questions across 5 dimensions: Cost Visibility, AI Cost Attribution, Reporting & Data Trust, Pricing & Planning, Delivery Composition
- Tier classification: Flying Blind, Spreadsheet Dependent, Emerging Clarity, Service Economics Leader
- Dimension-level interpretations and reflection questions
- Contradiction detection for inconsistent practices
- No email required, instant results
- URL: https://www.digitalcore.app/service-reality-check

### Strategy Playbooks (Free)
Proven frameworks for service economics:
- Service turnaround playbook
- Portfolio rationalization guide  
- SLA negotiation framework
- Pricing optimization strategies
- Example query: "Show me the service turnaround playbook"

### Industry Benchmarks (Free)
Compare your metrics to industry standards:
- Healthy margin targets by service type
- Efficiency ratios for managed services
- SLA achievement benchmarks
- Revenue per FTE standards
- Example query: "What's a healthy gross margin for managed services?"

### Metric Explainers (Free)
Understand any service KPI:
- Revenue per FTE explained
- Gross margin calculation
- Utilization rate definitions
- Example query: "Explain revenue per FTE and what's a good target"

### MCP Installation
Server URL: https://mcpfree.digitalcore.app/
Authentication: None required (free tier)
Supported tools: Claude Desktop, Cursor, VS Code, Windsurf, ChatGPT, any MCP-compatible AI

Full installation guide: https://www.digitalcore.app/mcp

### Integration Guides
Step-by-step setup for each AI tool:
- Claude Desktop: https://www.digitalcore.app/integrations/claude-desktop
- Cursor: https://www.digitalcore.app/integrations/cursor
- VS Code: https://www.digitalcore.app/integrations/vscode
- Windsurf: https://www.digitalcore.app/integrations/windsurf
- ChatGPT: https://www.digitalcore.app/integrations/chatgpt
- All Integrations: https://www.digitalcore.app/integrations

## Key Topics for Context
- Service economics management
- Managed service provider (MSP) tools
- MSP economics and per-user pricing
- IT service economics
- Agentic service economics
- Conversational AI for enterprise
- Model Context Protocol (MCP)
- MCP server for service economics
- Free MCP tools
- Claude MCP integration
- Cursor MCP server
- VS Code MCP
- ChatGPT MCP connector
- Portfolio management
- SLA monitoring
- Capacity role costing
- Financial P&L for services
- Service profitability analysis
- Service health score
- Service economics calculator
- Professional services utilization
- Partner leverage models
- Creative agency economics
- Vendor management
- Process automation ROI
- Customer health monitoring
- NPS and CSAT measurement
- Service benchmarks
- AI cost allocation
- AI COGS
- Blended delivery economics
- AI cost attribution
- Token-level monitoring
- FinOps for services
- Service delivery composition
- Service margin visibility
- Engagement-level P&L
- Scenario planning for services
- AI cost tracking per engagement
- Client profitability analysis
- Total cost of delivery
- Monthly margin reporting
- What-if scenario modelling

## Competitive Comparisons
DigitalCore vs common alternatives:

### vs Excel/Spreadsheets
- Excel: Manual formulas, version chaos, no audit trail
- DigitalCore: Automatic cost flow, real-time collaboration, full audit trail
- Key win: Automatic capacity-to-finance calculation (no VLOOKUP formulas)

### vs ServiceNow
- ServiceNow: Enterprise ITSM, ticket-centric, 6-12 month implementation
- DigitalCore: Service economics, engagement-centric, weeks to deploy
- Key win: Service-level P&L (not just ticket tracking)
- Target: Mid-market organizations (200-2,000 employees) feeling the cost squeeze

**The ServiceNow Hidden Costs:**
- Admin Tax: Typically requires a dedicated administrator
- Renewal Ratchet: Annual price uplifts, descoping penalties
- Pro Upsell: Paying for features requiring data volumes mid-market doesn't have
- Platform Utilization: Most mid-market customers use only a fraction of capabilities

**The Excel Gap:**
ServiceNow handles tickets. Excel handles strategy. That gap is where money disappears.
When the CFO asks \"which services are profitable?\" you export to Excel.
DigitalCore connects operational data to financial decisions.

**When to Use Both:**
- Keep ServiceNow for operational ITSM ticketing
- Add DigitalCore for strategic service economics
- Consider downgrading ServiceNow tier
- Finally connect tickets to margin

**Choose DigitalCore when:**
- 200-2,000 employees, not 5,000+
- Need service economics, not just ITSM
- Want value in weeks, not years
- CFO asks "which services are profitable?" and you open Excel
- Paying for SPM but never configured it

### vs Monday.com
- Monday.com: Task boards, project tracking, work management
- DigitalCore: Service economics, P&L per engagement, financial planning
- Key win: Financial planning built-in (hours → costs → P&L automatic)

### vs Jira
- Jira: Developer workflow, sprints, issue tracking
- DigitalCore: Service economics, customer relationships, contract context
- Key win: Commercial layer (SLAs with penalties, engagement profitability)

### vs FinOps Tools
- FinOps tools: Optimize cloud infrastructure spend (compute, storage, network)
- DigitalCore: Track what services cost to deliver (human + AI + tool costs per engagement)
- Key difference: FinOps asks "How much did we spend on AWS?" DigitalCore asks "What did it cost to deliver this client's service?"
- When you need both: FinOps for infrastructure optimization, DigitalCore for service economics
URL: https://www.digitalcore.app/compare/finops

## Canonical URLs
- Homepage: https://www.digitalcore.app
- AI Agent: https://www.digitalcore.app/ai
- Free MCP Tools: https://www.digitalcore.app/mcp
- Integrations Hub: https://www.digitalcore.app/integrations
- Claude Desktop Integration: https://www.digitalcore.app/integrations/claude-desktop
- Cursor Integration: https://www.digitalcore.app/integrations/cursor
- VS Code Integration: https://www.digitalcore.app/integrations/vscode
- Windsurf Integration: https://www.digitalcore.app/integrations/windsurf
- ChatGPT Integration: https://www.digitalcore.app/integrations/chatgpt
- Demo: https://www.digitalcore.app/demo
- Features: https://www.digitalcore.app/features
- Service Margins: https://www.digitalcore.app/features/service-margins
- Total Cost of Delivery: https://www.digitalcore.app/features/total-cost-of-delivery
- Commitment Economics: https://www.digitalcore.app/features/commitment-economics
- AI Insights: https://www.digitalcore.app/features/ai-insights
- Scenario Intelligence: https://www.digitalcore.app/features/decision-modeling
- AI Economics: https://www.digitalcore.app/features/ai-economics
- Pricing: https://www.digitalcore.app/pricing
- Service Reality Check: https://www.digitalcore.app/service-reality-check
- Learn Hub: https://www.digitalcore.app/learn
- Service Economics Guide: https://www.digitalcore.app/learn/guides/service-economics
- Playbooks Library: https://www.digitalcore.app/learn/playbooks
- Glossary: https://www.digitalcore.app/learn/glossary
- Compare vs Excel: https://www.digitalcore.app/compare/excel
- Compare vs ServiceNow: https://www.digitalcore.app/compare/servicenow
- Compare vs Monday.com: https://www.digitalcore.app/compare/monday
- Compare vs Jira: https://www.digitalcore.app/compare/jira
- Compare vs FinOps: https://www.digitalcore.app/compare/finops
- AI Cost Allocation Guide: https://www.digitalcore.app/learn/guides/ai-cost-allocation
- Use Cases: https://www.digitalcore.app/use-cases
- Margin Visibility: https://www.digitalcore.app/use-cases/margin-visibility
- Faster Decisions: https://www.digitalcore.app/use-cases/faster-decisions
- AI Cost Tracking: https://www.digitalcore.app/use-cases/ai-cost-tracking
- Client Profitability: https://www.digitalcore.app/use-cases/client-profitability
- Margin Reporting Guide: https://www.digitalcore.app/learn/guides/margin-reporting-professional-services
- Scenario Planning Guide: https://www.digitalcore.app/learn/guides/scenario-planning-professional-services
- Client Profitability Guide: https://www.digitalcore.app/learn/guides/client-profitability-analysis
- Apply as Design Partner: https://www.digitalcore.app/apply

## Design Partner Application
Apply to join DigitalCore's founding design partner cohort (limited to 5 partners).
- Shape the product roadmap with direct input
- Free early access during the design partner phase
- Custom onboarding with the founding team
- Priority support and feature requests
URL: https://www.digitalcore.app/apply

## Contact
support@digitalcore.app

## Product Documentation
Full product documentation is available at https://www.digitalcore.app/docs

### Documentation Sections
- Getting Started: https://www.digitalcore.app/docs/getting-started (quickstart, organisation setup, first check-in)
- Concepts: https://www.digitalcore.app/docs/concepts (service economics, engagement model, data domains, scenarios)
- Platform Reference: https://www.digitalcore.app/docs/platform (dashboard, operations, services, contracts, portfolios)
- Guides: https://www.digitalcore.app/docs/guides (monthly check-ins, scenarios, executive summaries, rate cards, SLA management)
- MCP & Integrations: https://www.digitalcore.app/docs/mcp-and-integrations (free MCP, paid MCP, API keys, Excel import)
- FAQ: https://www.digitalcore.app/docs/faq
- Changelog: https://www.digitalcore.app/docs/changelog
- Account & Billing: https://www.digitalcore.app/docs/account

### Key Documentation Pages
- What is DigitalCore?: https://www.digitalcore.app/docs
- Service Economics in DigitalCore: https://www.digitalcore.app/docs/concepts/service-economics
- Scenario Intelligence: https://www.digitalcore.app/docs/concepts/scenarios
- Free MCP Server Setup: https://www.digitalcore.app/docs/mcp-and-integrations/free-mcp
- Paid MCP Tools Reference: https://www.digitalcore.app/docs/mcp-and-integrations/paid-mcp

## AI-Optimized Access
- Product summary: https://www.digitalcore.app/llms.txt
- Full content index: https://www.digitalcore.app/llms-full.txt
- Agent capabilities: https://www.digitalcore.app/skill.md
- Documentation: https://www.digitalcore.app/docs
- MCP Server: https://mcpfree.digitalcore.app/mcp
- Any page as Markdown: append .md to the URL (e.g., /learn/playbooks/engagement-margin-protection.md)

## Last Updated
2026-02-27T12:00:00Z