From Tickets.
To Service Economics.
Jira owns developer workflow. Sprints, backlogs, and issue tracking work beautifully for engineering teams. But managing service relationships with customers requires different tools.
The Jira Extension Problem
Jira owns developer workflow. Sprints, backlogs, and issue tracking work beautifully for engineering teams. Many organizations try to extend Jira for service management: adding custom fields, building dashboards, integrating time tracking.
The result? A Frankenstein system that tracks hours but not costs, logs issues but not SLAs, and manages projects but not profitability.
Complementary, Not Competitive
DigitalCore isn't trying to replace Jira for development work. We're built for what comes next: managing the service relationship with customers. Jira handles delivery execution. DigitalCore handles service economics.
Where DigitalCore Complements Jira
P&L Per Engagement
Jira tracks hours but not costs. DigitalCore connects hours to labor costs, showing profitability by engagement.
SLA with Financial Linkage
Jira logs issues. DigitalCore links performance to contract penalties. A missed SLA isn't just a ticket; it's revenue at risk.
Customer Context
Jira is issue-centric. DigitalCore connects every metric to a customer, contract, and service relationship.
How They Work Together
Jira for Delivery Execution
- Sprints, backlogs, and issue tracking
- Developer workflow and code integration
- Technical team collaboration
DigitalCore for Service Economics
- P&L tracking per engagement
- SLA management with financial linkage
- Customer relationship and contract context
Your teams work where they're comfortable. Leadership gets the financial visibility they need.
Feature-by-Feature Comparison
A detailed look at capabilities. Rows marked with ★ are key differentiators.
| Capability | DigitalCore | Jira |
|---|---|---|
| Financial Management | ||
| Service-level P&L tracking★ Key Differentiator | Native | No |
| Budget planning at engagement level | Native | No |
| Automatic labor cost calculation★ Key Differentiator | Native | No |
| Variance alerts (budget vs actual) | Native | No |
| P&L categories (Revenue, COGS, OpEx) | Native | No |
| Cost attribution by team/partner | Native | No |
| Performance & SLA | ||
| SLA/KPI definition & tracking | Native | Limited |
| Flexible target types (absolute, range, delta) | Native | No |
| Performance-to-penalty linkage★ Key Differentiator | Native | No |
| Traffic-light health scoring | Native | Limited |
| Early warning alerts | Native | Limited |
| Capacity & Resource | ||
| Hours planning by role | Native | Limited |
| Utilization tracking | Native | Limited |
| Capacity → Finance auto-calculation★ Key Differentiator | Native | No |
| FTE derivation | Native | No |
| Rate card management | Native | No |
| Development & Delivery | ||
| Sprint/backlog management | No | Native |
| Issue tracking | Limited | Native |
| Code integration | No | Native |
| Timeline with dependencies | Native | Native |
| Service Context | ||
| Engagement-centric architecture★ Key Differentiator | Native | No |
| Customer relationship context | Native | No |
| Contract linkage | Native | No |
| Service economics focus★ Key Differentiator | Native | No |
When to Use Which
Choose Jira when...
- Development workflow is your focus
- You need sprint/backlog management
- Code integration is essential
- Technical teams are primary users
Choose DigitalCore when...
- Service profitability drives decisions
- You need P&L by engagement/customer
- SLAs have commercial consequences
- Service leaders are primary users