Enterprise Power.
Without Enterprise Complexity.
ServiceNow is the 800-pound gorilla of IT service management. But it's built for tickets, not service economics. DigitalCore fills the gap that ServiceNow leaves.
The ServiceNow Gap
ServiceNow is the 800-pound gorilla of IT service management. It's powerful, comprehensive, and trusted by the Fortune 500. It's also expensive, complex, and built for tickets, not service economics.
If you need to track incidents and change requests, ServiceNow excels. But if you need to know which services actually make money? That's a different story. ServiceNow's financial planning is basic, its implementation takes 6-12 months, and you'll need consultants to customize it.
Different Focus, Complementary Strengths
We're not trying to replace ServiceNow's ITSM. We're filling the gap ServiceNow leaves: strategic service intelligence for leaders who need to make financial decisions, not just manage tickets.
Where DigitalCore Excels
Service-Level P&L
ServiceNow tracks tickets. DigitalCore tracks whether those tickets represent profitable services. See revenue, COGS, and margin per engagement.
Weeks, Not Months
ServiceNow implementations take 6-12 months and six-figure budgets. DigitalCore deploys in weeks without a consulting army.
Engagement Context
ServiceNow is ticket-centric. DigitalCore connects every metric to a customer, contract, and service relationship.
Side-by-Side Reality Check
ServiceNow Implementation
DigitalCore Implementation
ServiceNow per user/month
DigitalCore pricing
ServiceNow focus
DigitalCore focus
Feature-by-Feature Comparison
A detailed look at capabilities. Rows marked with ★ are key differentiators.
| Capability | DigitalCore | ServiceNow |
|---|---|---|
| Financial Management | ||
| Service-level P&L tracking★ Key Differentiator | Native | Limited |
| Budget planning at engagement level | Native | Limited |
| Automatic labor cost calculation★ Key Differentiator | Native | No |
| Variance alerts (budget vs actual) | Native | Limited |
| P&L categories (Revenue, COGS, OpEx) | Native | Custom |
| Cost attribution by team/partner | Native | Custom |
| Performance & SLA | ||
| SLA/KPI definition & tracking | Native | Native |
| Flexible target types (absolute, range, delta) | Native | Limited |
| Performance-to-penalty linkage | Native | Custom |
| Traffic-light health scoring | Native | Native |
| Early warning alerts | Native | Native |
| Capacity & Resource | ||
| Hours planning by role | Native | Limited |
| Utilization tracking | Native | Limited |
| Capacity → Finance auto-calculation★ Key Differentiator | Native | No |
| FTE derivation | Native | No |
| Rate card management | Native | Custom |
| Scenario & Planning | ||
| What-if scenario modeling | Native | Limited |
| Cross-domain impact preview (€, days, hours)★ Key Differentiator | Native | No |
| Scenario comparison side-by-side | Native | Limited |
| Governance workflow (draft→approve→apply) | Native | Native |
| Timeline with dependencies | Native | Native |
| Governance & Audit | ||
| Decision tracking with rationale | Native | Custom |
| Risk register | Native | Native |
| Follow-up action tracking | Native | Native |
| Full audit trail | Native | Native |
| Service Context | ||
| Engagement-centric architecture★ Key Differentiator | Native | No |
| Customer relationship context | Native | Custom |
| Contract linkage | Native | Custom |
| Implementation & Cost | ||
| Time to value | Native | No |
| Implementation cost | Native | No |
| Ongoing customization needed | Native | No |
When to Use Which
Choose ServiceNow when...
- You need enterprise-grade incident management
- ITIL processes are your primary focus
- You have budget for 6-12 month implementation
- Ticket tracking is your primary need
Choose DigitalCore when...
- You need to know which services make money
- Service economics decisions drive your strategy
- You want value in weeks, not months
- Customer relationships, not tickets, are central