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What is DigitalCore?

What is DigitalCore?

DigitalCore is a service economics platform. It gives you real-time visibility into the financial health of every service engagement, from one place.

The problem

Most service businesses do not know which engagements make money and which ones quietly lose it. Margins erode through scope creep, missed SLA terms, and untracked hours. The spreadsheet only tells you after it is too late. Finance sees the P&L at month-end. Delivery sees utilisation. Nobody sees the full picture per engagement, in real time.

What DigitalCore does

DigitalCore connects four areas of data into one workspace: Finance, Performance, Capacity, and AI Usage.

You record what you planned. You record what happened. DigitalCore shows the gap and helps you decide what to do about it.

Who it is for

  • Managed service providers running per-user or per-device contracts.
  • Professional services and consulting firms tracking project margin.
  • IT service desks measuring SLA compliance and cost per ticket.
  • Creative and marketing agencies running fixed-fee engagements.
  • NGOs and grant-funded organisations tracking programme costs.

People who use it: operations leaders, finance managers, delivery managers, and service desk leads.

How it works

Everything centres on engagements: a service delivered to a customer over a period. Each engagement tracks its own finance, performance, capacity, and AI usage numbers. Engagements roll up into services, contracts, and the portfolio.

Four areas of data

  • Finance. Revenue, cost, margin. P&L lines with plan and actual values each month.
  • Performance. KPIs (response time, resolution rate, customer satisfaction) with targets and limits.
  • Capacity. Hours by role, with rates that turn into labour cost.
  • AI Usage. Tokens and cost per AI use case, with model choice and budget targets.

Automatic calculations

  • Hours times rate becomes labour cost in Finance.
  • A missed SLA term becomes a penalty in Finance.

You do not write formulas. The numbers stay in sync.

Key features

  • Monthly Check-ins. Record actuals across finance, performance, capacity, and AI usage. Health colours update as you go.
  • Responses. Model options for a problem, compare them, and apply the chosen plan.
  • Decisions. Log a decision with options, owner, and outcome.
  • Executive summaries. Auto-drafted reports for stakeholders.
  • Playbooks. Short guides for common service challenges.
  • AI assistant. Ask questions, draft summaries, build options in plain English.
  • AI tool connection. Use DigitalCore from Claude or Cursor through MCP.

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