Delivery attribution
In many engagements, costs and responsibilities are shared. Delivery attribution lets you tag each cost line, KPI, or capacity entry with the party responsible for it.
There are two sides:
- Customer (consumer): the organisation receiving and paying for the service.
- Deliverer (provider): the organisation delivering it (you, a partner, or a subcontractor).
How it works
Open the engagement and add the parties involved (typically the customer and your team). Set a default party so every item starts attributed correctly. Most engagements need only the default.
For complex cases, override the party on specific lines or months. In a co‑managed service, for example, some cost lines belong to the customer’s team and others to yours.
When to use it
- Showback: internal IT can show each business unit the cost it consumes.
- Multi‑vendor: split costs and metrics across delivery partners for clear comparison.
- Shared service centres: track the economics of services delivered to internal units.
In reports and dashboards
Filter any view by delivery party to see only the costs, metrics, and hours attributed to that party. Aggregate across engagements to answer questions like “what is our total cost attributed to Acme across the portfolio?”
Related
- Engagements: where parties are configured.
- Stakeholders: managing customer and partner records.
- Reports: filter and group by delivery party.