Delivery Cost
Total Cost of Delivery is the full picture of what it costs to deliver each service. Most organisations only see labour. DigitalCore shows the full stack.
The five cost layers
| Layer | Where the value comes from | How it is added |
|---|---|---|
| Labour | Hours times rate. | Posted automatically when hours are recorded. |
| Vendor or partner | Recorded as finance actuals. | Manually or through QuickBooks sync. |
| Infrastructure | Recorded as finance actuals. | Manually or through QuickBooks sync. |
| SLA penalties | KPI breaches. | Posted automatically when a breach is detected. |
| Overhead | Allocated through a finance template. | Manually or on a schedule. |
Labour and SLA penalties are added for you. The other three come from finance recording or the QuickBooks integration.
Where to use this view
- Renewal pricing. What is the floor below which you lose money?
- Margin protection. Which cost layer is moving the wrong way?
- Vendor reviews. Is partner or sub spend justified by the margin?
- SLA design. Is the penalty risk worth the contract value?