Service Economics
Service Economics is the financial truth about your delivery. Not what was budgeted, what is actually happening. Revenue, cost, margin, and KPI achievement, broken down by service, portfolio, and period.
What you see
| Section | Purpose |
|---|---|
| Margin trend | Revenue, cost, and margin percent over time, by service or portfolio. |
| Top margin movers | Services or engagements with the largest absolute or percent change. |
| Cost composition | Stack of cost layers: labour, vendor, infrastructure, SLA penalties, overhead. |
| KPI achievement vs target | Percent of SLAs at or above target, and which ones drift. |
| Backlog and pipeline | Booked versus unbooked, plus demand signals. |
Why this matters
Most service businesses cannot see margin per engagement because:
- Hours are tracked in one system, costs in another.
- Vendor spend is not allocated to engagements.
- SLA penalties live in a separate finance ledger.
- Overhead is a black box.
DigitalCore wires the four together through contracts, templates, and the Library. Margin per engagement comes out as a result, not as an estimate.