Configuring Rate Cards and Contract Pricing
Rate cards define how DigitalCore calculates labour costs and how contract-specific pricing overrides organisation defaults.
Set Up Organisation Rate Cards
Creating Roles in the Capacity Catalog
Go to Configuration → Library / Catalogs → Roles & Rates. Add your organisation’s standard roles: Senior Consultant, Project Manager, Service Desk Analyst, Developer, etc.
Adding Default Rates per Role
For each role, set the default hourly rate. This rate is used for automatic labour cost calculations when no contract-specific override exists.
Configure Contract-Specific Rates
Overriding Rates for Specific Contracts
Open a contract’s detail page and go to the Rates tab. Add rate overrides for specific roles. For example, if the standard rate for Senior Consultant is €150/hour but this contract specifies €135/hour, add the override here.
Engagement-Specific Rate Variants
For maximum granularity, rates can be set with engagement-level specificity within a contract. This handles multi-engagement contracts where different engagements may have different pricing.
Configure SLA Terms
Adding Performance Terms to a Contract
In the contract detail, go to the SLA Terms tab. Add terms for each KPI that carries financial consequences:
- Select the KPI — from the performance catalog
- Set the threshold — the value that triggers a breach
- Choose the operator — greater than or less than
- Define the penalty — fixed amount, percentage, or tiered
Setting Thresholds and Penalty Types
For tiered penalties, define multiple levels. Example for Availability:
| Threshold | Penalty |
|---|---|
| Below 99.5% | €1,000 |
| Below 99.0% | €5,000 |
| Below 98.0% | €15,000 |
Verify Your Setup
Testing: How DigitalCore Selects the Right Rate
Enter test capacity hours and verify that the automatic labour cost uses the expected rate. Check the finance grid to see which rate was applied.
Common Issues and Troubleshooting
- Wrong rate applied? Check whether the contract rate is linked to the correct engagement. Contract-level rates override organisation defaults.
- No cost generated? Verify that the capacity role has a linked finance catalog item (typically “Labour Cost — COGS”).