Concepts

This section explains the fundamental concepts behind DigitalCore. Whether you’re evaluating the platform or just getting started, these pages will help you understand why DigitalCore works the way it does.

Core Model

• Service Economics — How DigitalCore implements real-time P&L tracking with automated cost attribution
• Engagements — The engagement-centric model that powers all tracking
• Data Domains — Finance, Performance, and Capacity — the three pillars of service economics

Planning & Tracking

• Planning and Actuals — How DigitalCore tracks what you plan vs. what actually happens
• Catalogs — Organisation-wide definitions for consistent tracking and reporting
• Automation — How hours become costs and breaches become penalties automatically

Pricing & Contracts

• Rate Cards — How DigitalCore picks the right rate for labour cost calculations
• Scenarios — What-if modelling for service economics decisions

Intelligence

• Health Scores — Understanding 0-100 health scores and RAG status
• AI Capabilities — The 7 AI capabilities that follow the management workflow
• Delivery Attribution — Tracking which party is responsible for each cost or metric