Notification Channels
DigitalCore delivers reports and alerts to three places: email, Slack, and Microsoft Teams. Each channel is configured independently and can carry a different mix of message types.
What gets sent
- Scheduled reports. Monthly or quarterly executive summaries, weekly digests.
- Real-time alerts. Health colour changes, missed SLA terms, big variances, autonomous-agent signals.
- Decision updates. When a decision case opens, moves status, or closes.
- Personal alerts. Items assigned to you, follow-ups due, mentions.
Where things go
| Type | Slack | Teams | |
|---|---|---|---|
| Scheduled reports | Yes | Yes | Yes |
| Alerts | Yes | Yes | Yes |
| Decision updates | Yes | Optional | Optional |
| Personal alerts | Yes | No | No |
| AI assistant chat | No | No | No |
Email is the default channel. Every user gets one without any setup.
- Sender:
notifications@digitalcore.app— add it to your safe-sender list. - Per-user subscriptions. Each person opens Settings → Notifications and ticks which message types they want.
- Distribution lists. Admins can also create per-engagement or per-portfolio distribution lists so executive summaries reach a fixed audience without each person subscribing individually.
- Digest options. Non-urgent items can be batched into a daily or weekly digest instead of one email per event.
- Scheduled reports. Monthly executive summaries and weekly pulse reports go out on a fixed cadence configured in Communicate.
Tips for email
- Use digests for low-priority items so the inbox stays calm.
- Use immediate alerts only for critical signals (red health, missed SLA, breach risk).
- Send executive summaries to a distribution list rather than CC-ing individuals — turnover stays clean.
Slack
A single Slack workspace can connect multiple channels — typically one for executive summaries, one for ops alerts. See Slack for setup.
Microsoft Teams
Teams uses the DigitalCore Teams app, installed once into your tenant. See Microsoft Teams for setup.
Per-user vs per-channel
- Email is per user. Each person picks what they get.
- Slack and Teams are per channel. Anyone in the channel sees the message.
Use channels for things the whole team should see (executive summaries, critical alerts) and email for personal items (cases assigned to you, follow-ups due).
Tips
- Send executive summaries to a leadership Slack/Teams channel and an email distribution list.
- Keep alerts in a dedicated ops channel so they are not lost in chatter.
- Use email digests for personal items so notifications do not overwhelm.