Beyond Task Boards.
Service Intelligence.
Monday.com transformed how teams manage work. But service management isn't just task management. When you're responsible for service profitability, you need more than status columns and due dates.
Tasks vs. Service Economics
Monday.com transformed how teams manage work with colorful boards and intuitive workflows. It's perfect for task management, project tracking, and team collaboration. But service management isn't just task management.
When you're responsible for service profitability, you need more than status columns and due dates. You need to understand margins, track SLAs with financial penalties, plan capacity across teams, and model what-if scenarios before making decisions.
The Difference Is Context
Monday.com can track that a task is “done.” DigitalCore tells you whether that work was profitable, who incurred the costs, and how it affects your customer relationship.
Where DigitalCore Goes Further
Financial Planning Built-In
Monday.com tracks tasks. DigitalCore tells you whether that work was profitable, who incurred the costs, and how it affects your customer relationship.
SLA/KPI with Penalties
Monday.com can track that a task is "done." DigitalCore links performance metrics to financial consequences. A missed SLA shows the penalty at risk.
Service-Level Reporting
See P&L by engagement, not just project status. Understand margins, not just completion percentages.
Feature-by-Feature Comparison
A detailed look at capabilities. Rows marked with ★ are key differentiators.
| Capability | DigitalCore | Monday.com |
|---|---|---|
| Financial Management | ||
| Service-level P&L tracking★ Key Differentiator | Native | No |
| Budget planning at engagement level | Native | No |
| Automatic labor cost calculation★ Key Differentiator | Native | No |
| Variance alerts (budget vs actual) | Native | No |
| P&L categories (Revenue, COGS, OpEx) | Native | No |
| Cost attribution by team/partner | Native | No |
| Performance & SLA | ||
| SLA/KPI definition & tracking | Native | Limited |
| Flexible target types (absolute, range, delta) | Native | No |
| Performance-to-penalty linkage★ Key Differentiator | Native | No |
| Traffic-light health scoring | Native | Limited |
| Early warning alerts | Native | Limited |
| Capacity & Resource | ||
| Hours planning by role | Native | Limited |
| Utilization tracking | Native | Limited |
| Capacity → Finance auto-calculation★ Key Differentiator | Native | No |
| FTE derivation | Native | No |
| Rate card management | Native | No |
| Work Management | ||
| Timeline with dependencies | Native | Native |
| Task tracking | Limited | Native |
| Visual boards | Limited | Native |
| Team collaboration | Native | Native |
| Service Context | ||
| Engagement-centric architecture★ Key Differentiator | Native | No |
| Customer relationship context | Native | No |
| Contract linkage | Native | No |
| Service + deliverer + consumer tracking | Native | No |
When to Use Which
Choose Monday.com when...
- Task and project tracking is your primary need
- Visual boards drive your workflow
- You don't need financial planning per service
- Team collaboration is the focus
Choose DigitalCore when...
- Service profitability drives decisions
- You need P&L by engagement/customer
- SLAs have financial consequences
- Hours need to flow to costs automatically