SLA Breaches Cost Money. Now You'll Know How Much.
Track SLAs and KPIs with automatic penalty calculation. When commitments are missed, see the financial impact instantly—not at invoice time.
The problem: You track SLAs. But do you know the financial impact when you miss them? Most organizations discover penalties at invoice time—weeks after they could have done something about it.
💡 When an SLA breaches, the penalty auto-calculates to your P&L. 98.5% target, 97.2% actual? That's €12,450 in penalties—visible the moment it happens, not at month-end.
Stop discovering penalties at invoice time
Every PSA tool tracks SLAs. That's table stakes. But tracking isn't enough—you need to know the financial consequence of every commitment, in real-time.
The difference? When an SLA breaches in DigitalCore, the penalty calculates automatically and flows to your P&L. You don't discover the €12,450 hit at month-end—you see it the moment it happens.
SLA Tracking
Define targets with flexible types: hit a number, stay in a range, or improve over time. Track compliance automatically.
Penalty Auto-Calculation
When an SLA breaches, the financial penalty calculates automatically. See the €€€ impact on your P&L in real-time.
Performance Scoring
Monthly traffic-light status across all services. See at a glance which engagements are at risk.
Early Warning Alerts
Get notified when trends indicate potential breach. Address issues before customers notice.
Risk Register
Document risks, track mitigations, and ensure follow-through. Full audit trail for compliance needs.
Performance-to-Finance Linkage
Connect every KPI to business impact. A missed SLA isn't just a number—see the revenue at risk.
See How It Works
Every commitment has a financial consequence. Here's how we make that visible.
SLA Breach → Penalty Auto-Calculation
When your team misses an SLA, the system doesn't just flag it—it calculates the financial penalty automatically. 98.5% uptime target, 97.2% actual? That's a €12,450 penalty that appears in your P&L instantly.
KPI Configuration with Financial Thresholds
Define KPIs with flexible target types and link them to financial penalties. Set up escalating penalty tiers: miss by 1%? Small penalty. Miss by 5%? Major penalty that needs executive attention.
Early Warning Before Breach
Get notified before SLAs breach. The system tracks trends and alerts you when performance is declining—giving you time to take corrective action before it hits your bottom line.
Monthly Performance Scoring
Automatic traffic-light scoring (Green/Amber/Red) based on actual vs. target performance. See at a glance which services are on track and which need attention.
Risk Register with Financial Exposure
Document risks with severity, likelihood, and financial exposure. Track risk status over time and ensure follow-through on mitigation actions. See total penalty exposure at portfolio level.
Performance Reports for Renewals
Generate performance reports showing SLA compliance and avoided penalties over time. Prove your value at renewal negotiations with data-backed evidence.
Penalty Calculation in Action
From breach to P&L impact in seconds, not weeks.
SLA performance recorded
System availability for January: 97.2% (target: 98.5%)
Breach detected automatically
1.3% below target triggers Tier 1 penalty clause from contract
Penalty flows to P&L
€12,450 penalty appears as operating expense. Margin impact visible immediately.
What You'll Achieve
Turn commitments into visible economics.
- Know the financial impact of SLA breaches automatically
- Catch issues 2-3 weeks before they become breaches
- Prove your value at renewal time with performance data
- Connect every commitment to its financial consequence
Ready to Know the Cost of Every Commitment?
See how automatic penalty calculation can transform your SLA management.