Service economics for MSPs that go beyond break-fix
For strategic MSPs with advisory and project revenue alongside managed services. 50–200 people.
You have recurring contracts AND project work. Client profitability is harder than ticket volume. DigitalCore gives you the full picture — delivered to your inbox, not buried in a dashboard.
All revenue streams vs. all delivery costs — one view per client.
Labor, vendor, infrastructure, SLA penalties — where the margin goes.
⚠ Penalty: €2,400 (2% of contract value)
Real-time breach detection with automatic penalty calculation.
The profitability gap behind the ticket count.
Your PSA tracks time and tickets. But client profitability across mixed revenue streams? That's still guesswork.
Client profitability is a black box
Managed services revenue is clear, but total delivery cost — hours, tools, escalations — is scattered across systems. You know revenue; you don't know margin.
SLA penalties accumulate silently
Performance metrics are tracked, but nobody calculates the financial exposure until a client raises it. You're always reactive.
Advisory revenue is invisible
vCIO and project work runs on different economics than managed services. Blending them into one P&L view requires manual effort nobody does consistently.
What DigitalCore shows you
Client-level profitability
Managed services + project + advisory revenue mapped against all delivery costs. One P&L per client, updated automatically.
SLA economics
Contract terms → performance thresholds → penalty calculation. See the financial cost of every breach the moment it happens.
Mixed-model capacity
Track resource allocation across managed and project work in one view. Spot conflicts before they become client escalations.
Delivery cost breakdown
Total cost of delivery split by layer: labor, vendor, infrastructure, SLA penalties, overhead. Know where margin leaks.
AI usage economics
Track AI tool costs per engagement. Token spend, model allocation, and ROI — visible alongside traditional delivery costs.
Proactive intelligence
AI agents flag unhealthy engagements and deliver a brief to your channel. Know what's wrong before the client tells you.
Intelligence that finds you
You don't check a dashboard to find out a client is trending toward breach. DigitalCore's AI agents detect the signal, investigate root cause, and deliver an actionable brief to your team's channel.
DigitalCore Intelligence
Monday 8:02 AM
Weekly Brief: 2 engagements need attention.
🔴 Project Atlas — margin dropped 8pp (43% → 35%). Capacity over-run on senior roles.
🟡 Managed Services - Contoso — SLA response time trending toward breach (92% vs 95% target).
View full brief →
50–200
person MSPs we're built for
5 cost layers
Labor + Vendor + Infra + SLA + Overhead
4 domains
Finance, Capacity, Performance, AI Usage
“Built for MSPs that have outgrown basic PSA profitability reports and need economics that span managed services + project delivery.”
See your client economics clearly.
Book a 20-minute walkthrough. We'll show you how MSPs use DigitalCore to get per-client P&Ls across managed services and project delivery.