Service economics for MSPs that go beyond break-fix
For strategic MSPs with advisory and project revenue alongside managed services. 50–200 people.
You run recurring contracts alongside project and advisory work. Ticket volume is easy to count. Per-client profitability is harder to see. DigitalCore helps MSP leaders see margin, SLA exposure, and delivery cost before the customer conversation turns reactive.
All revenue streams vs. all delivery costs — one view per client.
Labor, vendor, infrastructure, SLA penalties — where the margin goes.
⚠ Penalty: €2,400 (2% of contract value)
Real-time breach detection with automatic penalty calculation.
The profitability gap behind the ticket count.
Your PSA tracks time and tickets. But client profitability across mixed revenue streams? That's still guesswork.
Client profitability is a black box
Managed services revenue is clear, but total delivery cost — hours, tools, escalations — is scattered across systems. You know revenue; you don't know margin.
SLA penalties accumulate silently
Performance metrics are tracked, but nobody calculates the financial exposure until a client raises it. You're always reactive.
Advisory revenue is invisible
vCIO and project work runs on different economics than managed services. Blending them into one P&L view requires manual effort nobody does consistently.
What DigitalCore shows you
Client-level profitability
Managed services + project + advisory revenue mapped against all delivery costs. One P&L per client, updated automatically.
SLA economics
Contract terms → performance thresholds → penalty calculation. See the financial cost of every breach the moment it happens.
Mixed-model capacity
Track hours variance across managed services and project deliveries. Spot role capacity constraints before they impact service quality.
Delivery cost breakdown
Total cost of delivery split by layer: labor, vendor, infrastructure, SLA penalties, overhead. Know where margin leaks.
AI usage economics
Track AI tool costs per engagement. Token spend, model allocation, and ROI — visible alongside traditional delivery costs.
Proactive intelligence
Get warned when an engagement is slipping, with enough context to see what changed before the client raises the issue first.
Intelligence that finds you
You should not need a dashboard hunt to learn a client is trending toward breach. DigitalCore flags the signal, connects the likely cause, and sends the team a brief they can use immediately.
50–200
person MSPs we're built for
5 cost layers
Labor + Vendor + Infra + SLA + Overhead
4 domains
Finance, Capacity, Performance, AI Usage
“Built for MSPs that have outgrown basic PSA profitability reports and need economics that span managed services + project delivery.”
See your client economics clearly.
Book a 20-minute walkthrough. We'll show you how MSPs use DigitalCore to get per-client P&Ls across managed services and project delivery.